Withdrawal-request button for Magento 2
Withdrawal Button
A clear, easy-to-find withdrawal/return button on your store, with a two-step confirmation and automatic email receipts — built to meet the requirements of EU Directive 2023/2673 on withdrawal rights for online contracts.
✓ License active immediately after payment, sent by email
✓ Instant installation via Composer
✓ First domain change included and instant (handy for staging → production)
✓ Compatible with Magento 2.4.x and with the Hyvä theme
Why you need this button
EU Directive 2023/2673 requires B2C online stores across the European Union to offer a clear, easy-to-find withdrawal button, so customers don't have to hunt for PDF forms or hidden email addresses to exercise their statutory right of withdrawal. Each EU member state transposes the directive into its own national law, on its own timeline — check the requirements that apply in the countries you sell into.
What the directive requires:
- Visibility — an easy-to-find button (e.g. in the footer or the orders section), clearly labelled ("Request a return" / "Withdraw from this contract").
- Two-step procedure — the customer first enters order details (name, order number, items), then confirms on a final button, to avoid mistakes.
- Automatic receipt — the system must immediately send the buyer a confirmation with the date and time of the request, on a durable medium.
If a store doesn't offer this, or doesn't inform the customer correctly, the withdrawal period extends from 14 days to 12 months under existing EU consumer law.
Learn more about EU Directive 2023/2673 and how Withdrawal Button covers it →
Withdrawal Button implements exactly these three requirements out of the box, and does it natively in Magento 2 — no PDF forms, no manual email inbox to monitor.
What it does
- Two-step withdrawal form: order details, then a final confirmation button
- Verifies the order actually exists and matches the email provided — no blind acceptance
- Sends native Magento emails automatically: confirmation to the customer, notification to the admin
- Configurable notification email address, separate from the store's default
- Admin grid of all requests, paginated, with a status dropdown (Pending / Processing / Handled / Rejected)
- Button text and CSS class configurable from the admin, within safe limits that won't break your theme
- Optional widget (Content > Widgets) to place the request link anywhere — footer, CMS page, orders area
- Fully compatible with the Hyvä theme
Fully translated, in 7 languages
The request form, emails and admin interface are available in:
Magento automatically shows the module in whichever language each admin user has configured — no setup needed.
Money-back guarantee
Not satisfied within 30 days of purchase? Request a refund yourself from your account area (codingrow.com/login), no questions asked. The refund is processed instantly, automatically, and the license is deactivated upon confirmation.
Changelog
Current version: v2.2.9
- The withdrawal button uses the theme's own classes and shows correctly on Hyvä too.
- Widget and button honour the colour you chose.
- New Global settings entry in the admin, and a shorter page title.
- It also accepts the subscription key.
- Choose which order states a return can be asked from, and the withdrawal deadline.
- A direct link from the order grid to the admin.
- The custom-fields grid reads better and shows the linked order number.
- Custom fields are now set in Stores > Configuration, no longer in a grid of their own.
- The values the customer fills in also end up on the return label.
- Minor fixes.
- The module is renamed from Return Manager to Withdrawal Button: it works the same.
- Minor fixes in the custom fields.
- New builder for unlimited custom fields, for instance to ask the reason for the return.
- They appear both on the public form and in the notification emails.
- The email text can be customised, and the values end up on the return label.
- Button colours and text can be customised, with native spam protection.
- The delivery date and the days elapsed are tracked.
- No more duplicate requests for the same order; mass actions and a Cancelled state arrive.
- Minor fixes.
- A branded heading on the configuration page.
- New widget to put the request link anywhere on the site.
- The button's visibility on the Hyvä theme is fixed.
- First public version: withdrawal in two steps, with the order checked.
- Automatic emails to customer and admin, with configurable text.
- An admin grid with status handling, translated into 7 languages.